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Choose how terminal receipts are sent

Choose whether Crown emails receipts automatically, the terminal offers receipt options, or both.

Choose how patients get a receipt after paying on your GoDaddy Poynt terminal. This setting applies to payments you send from Crown Connect to the terminal.

Change the setting

  1. Select your name in the menu at the top right, then select Settings.
  2. On the Settings tab, select Receipts.
  3. Under Terminal Receipts, choose an option.
  4. Select Update Receipt Settings.
The Terminal Receipts setting with Auto Email, On Terminal and Both

The options

  • Auto Email: the terminal skips its receipt screen, and Crown emails the receipt to the patient's email address on file.
  • On Terminal: after payment, the terminal lets the patient choose a printed, emailed or texted receipt, or no receipt.
  • Both: the terminal shows its receipt options, and Crown also emails a receipt to the patient's email address on file.

Good to know:

  • The receipt options on the terminal depend on the receipt settings in your GoDaddy merchant portal.
  • If you choose Both, turn off the email receipt option on the terminal so patients don't get two receipts.
  • Crown only emails a receipt when the patient has an email address on file. After an approved payment, Crown tells you when a receipt has been sent to the patient's email.