The good news is: payments are not lost! Once the connection is restored, you can retry sending them to Open Dental.
How to Identify a Connection Issue
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Payments not appearing in Open Dental
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A indicator next to payments in Crown
Step 1: Confirm the Server Computer Is On
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Make sure the Open Dental server or main workstation is powered on, connected to the network, and not asleep
Step 2: Check the eConnector
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Open Open Dental → eServices → eConnector Service
Status should be Working. If Failed, click Ack. If Stopped, click Start.
Step 3: Restart Open Dental Services
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Press Windows + R → type services.msc → restart Open Dental eConnector and API Service.
Step 4: Restart the Server
If needed, restart the server and wait a few minutes.
Step 5: Retry the Payment in Crown
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Hover your mouse over the red indicator → click Retry.
