Will Moolah integrate with my dental software?
Yes, we currently integrate with Open Dental, Dentrix, Eaglesoft, and Fuse.
That means the instant a payment is made, the transaction is automatically posted in your practice management system in real time.
No manual entry, no double work, no fixing things later.
Your payments are always in lockstep with your practice management system.
What is required for setting up a Moolah account?
To be straightforward, it's a pretty simple process.
All we need is:
- Your business address
- A business checking account for deposits
- If you're incorporated, your EIN (Tax ID)
- The last four digits of the owner's Social Security Number
If you're a sole proprietor, all you'll need is the full Social Security Number.
Most practices can complete the application online in just a few minutes.
Once submitted, we'll review the information and get you set up as quickly as possible."
How long does it take to get up and running with Moolah?
Getting started with Moolah is quick and straightforward.
Once you've completed the application and provided the required information, most accounts can be reviewed and approved within a short period of time.
After approval, we'll help you get connected to your practice management software and configure your payment solutions.
In many cases, practices can be up and running within just a few business days.
Our team will guide you through the process and make sure everything is set up correctly so you can start accepting payments as quickly as possible.
What countries does Moolah support?
Moolah currently supports practices in the United States and Canada.
Our platform and payment solutions are specifically designed for those markets.
If your practice is located in the U.S. or Canada, Moolah can help streamline your payment processing and patient payment experience.
If you have questions about a specific location or practice type, our team would be happy to help determine the best solution for your needs.
What kind of customer support does Moolah provide?
Support is included with every Moolah account.
You can reach out to our team by phone, email, or live chat directly inside the Moolah software.
Our support team is U.S.-based and focused exclusively on dental practices.
We work with offices every day, so we understand how your practice operates and the challenges you face.
When you contact support, you're speaking with someone who understands dental payments and can help resolve issues quickly.
Our goal is to provide responsive, knowledgeable support whenever you need it.
How long does it take to receive a payment to my bank account?
With Moolah, payments are typically deposited the next business day.
For card transactions processed before the daily cutoff time, funds are generally included in the next business day's deposit.
Transactions taken after the cutoff time will be included in the following business day's funding cycle.
Weekends and bank holidays can add an additional business day before funds are deposited.
In most cases, you can expect fast, reliable next-business-day funding.
Can we eliminate credit card processing fees?
In most states, yes, you can. This is called a compliant surcharge program.
With Moolah, our system automatically knows when a patient pays with a credit card. When that happens, the patient is clearly informed that a 2.99% processing fee will be added because they are choosing to pay with a credit card.
If a patient pays with cash, check, or debit card, the practice pays a flat 2.29% rate instead.
All of this happens automatically.
We also provide the required signage and disclosures so patients are properly notified and everything stays compliant.
Your team doesn't need to calculate anything or explain complicated rules.
It's important to note that surcharge programs are not currently available in every state. Connecticut is the only state where surcharging is prohibited, and other states may have specific disclosure and regulatory requirements.
Do we have to buy terminals?
No. Moolah offers flexible options when it comes to payment terminals.
Depending on your practice's needs, we can provide wireless smart terminals that are ready to use right out of the box.
In many cases, the cost of the terminal can be included as part of your payment processing relationship, so there is no large upfront investment required.
We'll work with you to determine the best solution for your office and ensure you have the equipment you need to accept payments efficiently.
Whether you need one terminal or multiple devices, our team can help you get set up quickly and easily.
Am I locked into a contract with Moolah?
No. Moolah does not require long-term contracts.
We believe you should stay with us because you're happy with the service and the value we provide, not because you're locked into an agreement.
Our goal is to earn your business every day through great technology, reliable payment processing, and exceptional customer support.
If you ever have questions about your account or services, our team is always available to help.
We want you to feel confident that you're working with a partner focused on your success.
What about PCI Compliance?
You don't need to worry about managing PCI compliance on your own.
Moolah helps simplify the process and provides the tools and guidance needed to help keep your practice compliant.
The best part is that it's managed for you.
There are no annual PCI questionnaires to complete, and there are no quarterly PCI scans required.
That's one less thing for you and your team to think about and one less thing to manage.
Moolah takes the complexity out of PCI compliance so your staff can stay focused on your patients and your practice.
