Your GoDaddy merchant account: what to do where

Your practice takes card payments through a GoDaddy merchant account. Crown Connect is where you take and manage patient payments. Your GoDaddy merchant account is where you see deposits, run reports and manage your merchant account. This article shows where to go for each.

Sign in to your merchant account

Go to commerce.godaddy.com and sign in with your GoDaddy account. This is where you see payouts, transactions and reports for your merchant account.

What to do in Crown Connect

• Take terminal and virtual terminal payments. See Take a payment on your GoDaddy Poynt terminal and Take a virtual terminal payment.
• Send payment requests, and set up payment plans and memberships.
• Void or refund payments taken through Crown, so the change is recorded on the patient's account. See How to Void/Refund a Payment in Crown.
• Choose how terminal receipts are sent. See Choose how terminal receipts are sent.

What to do in your GoDaddy merchant account

Sign in at commerce.godaddy.com to manage these:

• Payouts: see your available balance, when your next payout is sent, and a summary of your last payout, including sales, refunds, disputes and fees. Select View Payout Details for the full breakdown. See why a payout might be on hold or delayed.
• Reports: run payout, balance, transaction and order reports, and find past downloads under Export History. See Run a payout report.
• Transactions: view transactions, and reprint or resend a receipt. See View transactions.
• In Person > Devices: see your terminals, whether each one is online or offline, its serial number and last transaction, and rename a terminal.
• Settings > Payouts: update your bank account, set your close of day time and manage payout notifications.
• Settings > Pricing: see your transaction fees and pricing.
• Settings > Receipts & Statements: customize receipts and set up notifications.
• Settings > Users & Permissions: invite users and set their roles and permissions.

For other questions about your merchant account, see the full list of GoDaddy Payments articles.

Good to know

• Void and refund payments taken through Crown in Crown, not in your GoDaddy merchant account, so the patient's account and your practice-management system stay in sync.
• Crown supports one partial refund per payment. To issue more than one partial refund on the same payment, refund it in your GoDaddy merchant account. Crown picks up the refund and shows it on the payment in Crown.
• Payments taken directly on the terminal, instead of being sent from Crown, show in Crown as unassociated. See Match a terminal payment to a patient.
• For help with Crown, use the chat in Crown Connect.